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Journal of Leadership & Organizational Studies
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Flying High with Herb Kelleher: A Profile in Charismatic Leadership

Jane Whitney Gibson

Nova Soulheastern University

Charles W. Blackwell

Nova Soulheastern University

Executive Summary Herb Kelleher, co-founder, CEO, President and Chairman of Southwest Airlines is cited in this article as an ideal example of charismatic leadership at its best. A discussion of charismatic leadership focuses on traits and behaviors of charismatic leaders. This model is then used to examine Kelleher's traits and behaviors at Southwest Airlines, named in 1998 as the best place to work in America by Fortune Magazine. Kelleher's vision and style are seen as the driving forces of this maverick airline which has consistently posted a profit for 26 consecutive years and does things differently than any other company in the industry. The key to Southwest's success is largely thought to be the warmth and determination of its employees who mirror those same qualities in their leader. The article includes Kelleher's thoughts on leadership and concludes that there is reason to question whether the strong, personality-driven Southwest culture can survive after Kelleher retires from the helm.

Journal of Leadership & Organizational Studies, Vol. 6, No. 3-4, 120-137 (1999)
DOI: 10.1177/107179199900600310
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